One 2 one camera chat template

Posted by / 03-Nov-2017 16:10

Why does live chat make such a huge difference in conversion rates?

It has been suggested that live chat is the only way to provide real human interaction during an online purchase.

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You can use carefully worded standardized canned messages to automate parts of the conversation and augment your professional profile.

Use this feature with good judgment, because too many canned messages can make your customers think they’re talking to a machine rather than a real person.

Action: At the conclusion of a live chat session, offer to email a copy of the transcript to your customer for their records.

The chat agent can then enter the conversation prepared to answer the customer’s concern.

Unfortunately, it’s difficult to help customers through this stage when they see nothing more than a computer screen. Live chat allows your agents to help mitigate that sense of risk by providing reassurance and a sense of value in the product being purchased. Below are 25 tips to help you get started with live chat.

Be sure to read through to the end as you’ll see more advanced techniques towards the end of the post.

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It allows to highlight the most important information on the website.

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Customers may refuse the offer to engage in live chat, but this is not bad.